1. Introduction

This Privacy Policy explains how HalaGo collects, uses, stores, protects, and handles personal information when you visit our website, create an account, place an order, contact support, or use our eSIM services.

By using HalaGo.travel, purchasing an eSIM plan, or submitting information through our website, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

2. Information We Collect

We may collect personal information that you provide directly to us when using our website or services.

2.1. Name and contact details, such as your name, email address, and phone number.

2.2. Account information, such as login details, order history, and account preferences.

2.3. Order information, including selected eSIM plans, destination, purchase date, and transaction details.

2.4. Payment-related information processed by secure third-party payment providers.

2.5. Support information, including messages, screenshots, device model, destination country, and technical details shared during support requests.

2.6. Technical information, such as IP address, browser type, device type, operating system, pages visited, and website usage data.

3. When We Collect Information

We may collect information when you interact with HalaGo in different ways.

3.1. When you visit or browse our website.

3.2. When you create an account or log in.

3.3. When you place an order or purchase an eSIM plan.

3.4. When you subscribe to emails, promotions, or updates.

3.5. When you contact our customer support team.

3.6. When you fill out a form, submit a request, or provide information through our website.

3.7. When you interact with ads, analytics tools, or tracking technologies connected to our website.

4. How We Use Your Information

We use the information we collect to operate, improve, secure, and personalize our services.

4.1. To process and deliver eSIM orders.

4.2. To send order confirmations, eSIM details, activation instructions, and service updates.

4.3. To provide customer support and resolve technical issues.

4.4. To improve our website, products, user experience, and support quality.

4.5. To personalize content, offers, and product recommendations.

4.6. To process payments and prevent fraud or unauthorized transactions.

4.7. To send marketing emails, promotions, and updates where permitted by law.

4.8. To analyze website traffic, user behavior, and campaign performance.

4.9. To comply with legal, tax, regulatory, security, and business obligations.

5. Payment Information

HalaGo does not store full credit card information on our servers.

Payment transactions are processed through secure third-party payment providers. These providers may collect and process payment details according to their own privacy policies, security standards, and legal obligations.

We may receive limited payment-related information such as transaction status, payment method type, order reference, and fraud prevention indicators.

6. How We Protect Your Information

We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

6.1. We use secure website connections where applicable.

6.2. Sensitive payment information is handled by secure payment gateways.

6.3. Access to personal information is limited to authorized persons who need it for business, support, security, or operational purposes.

6.4. We may use malware scanning, security monitoring, and fraud prevention measures.

Although we work to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

HalaGo may use cookies and similar technologies to improve website functionality, remember preferences, understand user behavior, analyze traffic, and support marketing activities.

Cookies are small files stored on your device through your browser. They help websites recognize your browser and remember certain information.

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7.1. We may use cookies to:

7.1.1. Remember and process items in your cart.

7.1.2. Save user preferences for future visits.

7.1.3. Understand how visitors use our website.

7.1.4. Improve website performance and user experience.

7.1.5. Measure advertising and marketing campaign performance.

You can choose to disable cookies through your browser settings. If cookies are disabled, some parts of the website may not function properly, but you may still be able to place orders depending on the available checkout functionality.

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8. Analytics and Advertising Tools

HalaGo may use third-party analytics and advertising tools to understand website traffic, improve marketing performance, and provide more relevant advertising.

These tools may include services such as Google Analytics, Google Ads, Meta Pixel, Microsoft Clarity, or similar platforms.

These third-party tools may use cookies, pixels, device identifiers, or similar technologies to collect information about your interactions with our website and advertisements.

You can manage advertising preferences through your browser settings, device settings, or the privacy settings provided by the relevant third-party platforms.

9. Third-Party Disclosure

We do not sell your personal information.

We may share information with trusted third parties who help us operate our website, process payments, provide eSIM services, deliver customer support, host our systems, analyze website performance, prevent fraud, or conduct marketing activities.

These third parties are expected to handle personal information securely and only for the purposes required to provide their services to HalaGo.

We may also disclose information when required by law, legal process, regulation, government request, or when necessary to protect our rights, property, safety, customers, or business operations.

10. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, support tools, or external platforms.

HalaGo is not responsible for the privacy practices, content, policies, or security of third-party websites or services.

We recommend reviewing the privacy policy of any external website or service before providing personal information.

11. Email Communication and Marketing

We may use your email address to send important order information, eSIM activation details, support responses, account updates, and service-related notices.

Where permitted, we may also send marketing emails, promotions, travel tips, or updates about HalaGo products and services.

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us. Even if you unsubscribe from marketing emails, we may still send service-related emails connected to your orders or account.

12. Data Protection Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

12.1. The right to request access to the personal data we hold about you.

12.2. The right to request correction of inaccurate or incomplete information.

12.3. The right to request deletion of your personal information under certain conditions.

12.4. The right to request restriction of processing under certain conditions.

12.5. The right to object to certain types of processing.

12.6. The right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the contact details listed at the end of this Privacy Policy.

13. Data Retention

We retain personal information for as long as necessary to provide our services, process orders, support customers, comply with legal obligations, prevent fraud, resolve disputes, and maintain business records.

Retention periods may vary depending on the type of information, legal requirements, payment records, support history, and operational needs.

When information is no longer needed, we may delete, anonymize, or securely archive it in accordance with applicable requirements.

14. International Data Transfers

Because HalaGo works with service providers, payment processors, hosting providers, analytics tools, and connectivity partners, your information may be processed in countries outside your country of residence.

Where applicable, we take reasonable steps to ensure that personal information is handled securely and in accordance with this Privacy Policy and applicable data protection requirements.

15. Children’s Privacy

HalaGo does not knowingly market to or collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information.

16. Do Not Track Signals

Some browsers may send “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to all Do Not Track requests in the same way.

You can manage cookies, tracking, and privacy preferences through your browser, device, or third-party platform settings.

17. Data Breach Notification

If a data breach occurs and we determine that notification is required, we will take reasonable steps to notify affected users or relevant authorities in accordance with applicable laws.

Notification may be provided by email, website notice, account notice, or other appropriate communication channels.

18. Changes to This Privacy Policy

HalaGo may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations.

Any updates will be posted on this page with the latest effective date. By continuing to use our website or services after changes are posted, you agree to the updated Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, you may contact us through the available support channels on our website.

Website: halago.travel

Email: support@halago.travel